As a reminder, Cambridge policy states there is no such thing as an “apartment transfer.” If a resident would like to move from one apartment to another on your property, you will treat it the same way you would treat a move-in and move out. 
Steps to follow:
- When a household wants to relocate within the property, learn what the circumstances are. Common reasons might include a change in household size, desire to change apartment location due to mobility or other change of circumstance, neighbor to neighbor disputes or unacceptable / undesirable condition of current apartment and seeking upgrades.
- Be prepared to provide a landlord reference – will you be able to give them a positive reference on:
- Late fees?
- Violations?
- Conduct an inspection of the apartment to determine if the apartment is in good condition.
- If acceptable, the household should be permitted to move into another apartment.
- If not acceptable, the household should not be permitted to move into another apartment on your property UNLESS the apartment change request is due to an approved Reasonable Accommodation.
- Understand and coordinate a timely transfer. Should a 30-day notice be required or not?
- Have each person over the age of 18 complete an application and process as usual through Background Screening.
- Just as with any other move-in, have each household member over the age of 18 complete all certification paperwork and obtain current third-party verifications / supporting documentation.
- Compile and submit the complete move-in compliance file to the Compliance Department for review and approval. Note on the Affordable Housing Transmittal cover “Moving from one apartment from another on property.”
- Once approved by the Compliance Department, follow move-in procedures for the new apartment as outlined in the Operations and AMSI manuals.
- Obtain a new deposit unless you have obtained specific directions from your Property Supervisor.
- Make sure to process the SODA as the household is entitled to an accounting statement for their former apartment.
- All new paperwork, including Rental Agreement and Addenda, should be signed for the new apartment.
- Determine if a lease-buy out will apply.
- Follow move-out procedures for the apartment the household vacated from, as outlined Operations and AMSI manuals.