Please take a moment to review your answering machine message that any incoming callers may hear. The following components must be included in the message:
- name of the apartment community
- both after hours maintenance and management pager numbers
- office hours
Make sure to record this message slowly and clearly so callers get all the information they need. If you are unsure what to say , here is a basic script for your reference:
“You have reached the Happy Valley Apartments! If you are a current resident and you are experiencing a life threating emergency please hang up and dial 911. For other after hours maintenance emergencies please page our 24 hour response number at 800-555-1234. For after hours management emergencies please page 800-555-7755. If you are calling to learn more about our wonderful one and two bedroom apartment homes, please leave us your name and telephone number so we can call you back promptly! Our office is open weekdays from 9am until 6pm and on weekends from 11am until 5pm. We look forward to speaking with you and thank you again for calling Happy Valley Apartments!”
Click here for more information about answering machine scripts