From time to time applicants/residents will ask to receive a copy of their complete resident file.
As a company policy you are approved to release:
• Copies of the rental agreement and all addenda to the rental agreement.
• Any letters or notices sent to the household from our office during their term of residency.
Content of the resident file not to be released include:
• The background screening report from Background Investigations, Inc. (applicants/residents should be directed to Background Investigations to obtain)
• Affordable housing income calculation paperwork and supporting documentation
• Complaint letters received in confidence about this household
• Any internal communication
• Any attorney communication
Questions concerning resident file confidentiality may be addressed with your Immediate Supervisor.