Good Afternoon,
If and when you have exhausted your efforts in trying to collect a past due balance, get a patio back into compliance, encouraging an unauthorized resident complete an application etc. etc. etc. — you’re now requesting Cambridge to assist you by preparing a formal violation letter. The most common letter we prepare is known as a 30/14. This notice gives the household 14 days to remedy the violation or vacate in 30 days. If they remedy the violation within 14 days, their tenancy will continue. However, if a similar violation occurs within a 6 month time-frame, the household can be asked to vacate without the option to remedy. In these cases, the household can be legally required to vacate just 10 days after a the repeat offense and after they receive a follow-up notice from Cambridge..
In the event you have a household that has violated their lease agreement that’s extreme in nature, always involve your supervisor. Based on the seriousness of the violation, we may choose to handle the matter differently.
We’re asking for your assistance when submitting a ‘Request for Termination’. By following the steps below, this will allow Cambridge to respond to your request sooner and more effectively.
- Be sure to complete the ‘Request for Termination’ request found on ‘Tenant Tech’ and provide as many details as possible, preferably in chronological order
- Make sure to include all supporting documentation regarding the violation(s) which has (have) occurred
- This should be emailed or faxed to your Supervisor only. Once approved by your supervisor, a termination notice will be prepared. You should normally receive a response to your ‘Request for Termination’ documentation within 2-3 days. This response will often but not always be a Termination Notice forwarded to the household. If a response from the central office is not received within 5 business days, please follow up with your supervisor.
Be sure not to issue a subsequent violation notice from Tenant Tech’s e-forms program to a household at the same time you’re awaiting a Termination Notice from the central office. The 30/14 requested from the central office will be your final effort to correct a lease violation and should only be requested if you haven’t succeeded in-house by either visiting with the household or sending at least two violation letters.
For more information on violation letters, refer to your Operations Manual, Chapter 15.
If you have any questions, feel free to contact your supervisor.