It’s bound to happen eventually. There’s been an incident at your property and it’s up to you to handle the aftermath. Here are some tips to get you through the process successfully.
- Upon hearing about the incident, call the appropriate emergency authorities (fire department, 911) when appropriate. If someone is injured, always offer to call for medical assistance.
- Go immediately to the accident scene to get all the facts to document. Take photos of the scene. If a resident tripped on a sidewalk, take photos of the area where the accident occurred. Car accident in the parking lot? Take photos of the cars involved. Take down information of all parties involved, including any witnesses.
- Fill out an incident report right away so all the information is fresh (login to TenantTech for forms) and fax or scan it to the central office. Don’t skimp on the details, the insurance company will want to know specific information including the time of day, weather conditions, police report numbers, contact information of everyone involved, and a detailed summary of the incident.
- Wait to hear from the claims adjuster. If there are damages such as fire, do not make any repairs until the claims adjuster comes to complete an assessment. You can gather repair bids during this time, but wait for the green light from your supervisor to start repairs.
Refer to Chapter 9 in your Operations Manual for more detailed instruction on now to report an incident.
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