Guest Inquiry Cards and an important role they play for us ground fighters. It is good practice as well as company policy to complete a guest inquiry card for every prospect you come into contact with. This would include Walk Ins, Phone Calls, Email inquiry’s and any other means of contact you can come up with.
The cards serve more than one purpose and also serve as documentation in some cases. As a reminder, if you are “secret shopped” and get a high score, there is a bonus available to you. Some things that the cards do for us:
- Ensures that each person that inquires to our property gets the same equal treatment as the next.
- Helps document the amount of inquires that have come your way.
- Collects information about a prospect so that when they come for a visit, ourselves or other teammates can see exactly who/what/when/where
- Can protect us in many cases of communication issues (Hang ups/call backs-shopper reports – complaints)
- Allows us to have a professional and practiced “sale” ready
- A “To-Do” list that can be used
PLEASE make sure that you are using the cards for each and every inquiry you get!
BUT what if they hang up halfway through the call you ask? Write that down on the card as documentation
BUT what if they are looking for something you don’t offer and choose to not complete the entire card? Write that down on the card as documentation
BUT what if they choose not to want to complete the card because they are on short time and need to go? Write that down on the card as documentation.
But, but, but – Just write it down as documentation and if there is question you can always reach out and ask, then call back if need be!
If you have any questions, reach out to your property supervisor.