Reminders on Rent / Late Fees

Here are a few friendly reminders to follow until the COVID-19 moratoria is lifted:

• Do not charge any late fees
• Do not issue any Notices for Non-Payment of Rent
  1. No 72-Hour Notices
  2. No 3-Day Notices
  3. No 14-Day Notices (Washington only)
  4. No Balance Due Letters
  5. No Phone Calls About Delinquencies
  6. Nothing that could be viewed as a ‘collection’ effort
  7. Just call your Supervisor or send them an email and let them know what’s up
• Do not file any evictions for non-payment of rent unless specifically instructed to do so by your Property Supervisor

Also, we’ve received many questions about those with residents that have approved rent deferments. Rent Café cannot accept partial payments; this means residents will need to cancel auto-pay (if setup) and pay rent via check or money order for April and May, at a minimum.

Please let us know should you have any questions.