Good afternoon,
In continuing efforts to provide excellent customer service and in some cases required by law for federally funded projects, we would like to remind you that Cambridge does provide translation and interpretation services when needed. Services available include document translation and interpretation services.
Site staff is always authorized and instructed to offer and utilize translation services for purposes of interpreting to anyone showing up or contacting your property that speaks a foreign language, or that shows signs of limited English proficiency. This includes but is not limited to: Residents, Applicants, Prospects, and applies to any phone calls, email correspondence, and in-person interactions. Use of on demand/in-person interpretation services and/or document translation services is pre-approved at your community and does not require any supervisor approval.
If you have someone in your office or on the phone with limited English proficiency that needs interpretation, simply call the on demand interpretation services provided and follow the instructions on the attachment in this packet. If you need any document translation services or need to coordinate a future meeting using in-person translation services, please utilize BTB Language Solutions, the additional interpretation/translation service provided, or contact your supervisor for assistance.
Please see the following items in the attached packet:
- BTB Language Solutions Scheduling Instructions
- CLI Instruction Card for Over the Phone Services
- Language Translation Services Flyer
- The Limited English Proficiency Plan
- Contact List for Translation Services
- Certified Languages International Instructions for new Automated Dial Out Services