Grace Hill Training
Grace Hill Training Read Post »
announcements
Illness Backup Plan
It is rapidly becoming the time of the year that we and our children are most affected by illnesses such as colds, flu and other miscellaneous viruses, that may require us to take time off of work. Many of your properties either have more than one person working in the office or are part of
Illness Backup Plan Read Post »
announcements
Move In Charges — Training Tip
Please use M004 Move-In Accounting form to calculate what is owed and present the completed form at move-in to a household. This form is also used to enter in the dollar amount for move-in specials / concessions (as a negative amount). A sample completed form is attached, and has also been added to Uploaded Documents
Move In Charges — Training Tip Read Post »
announcements
M065 / M065p Rent Renewal / Rent Increase Notices — Training Tips
When sending M065 (or M065p for properties located within Portland City limits), you will include the month-to-month fees in the rent amount(s) offered, rather than separating out the MTM charges from the rent – see attached example. Additionally, please add the following language to Additional Information section in Tenant Tech for M065 / M065p for
M065 / M065p Rent Renewal / Rent Increase Notices — Training Tips Read Post »
announcements
SCAM – Industrial Chem Labs Inc. – making calls to properties again this week
Please share this information with all onsite staff. Industrial Chem Labs and Services Inc. and/or Industrial Service Corp is NOT a vendor of Cambridge! This unscrupulous company has been making calls to our site managers once again. Their scam consists of calling and insisting on talking to a maintenance representative or manager and they insist their
SCAM – Industrial Chem Labs Inc. – making calls to properties again this week Read Post »
announcements
Tenant Tech- updated forms
You can now access Tenant Tech and use the updated forms. A couple of Tenant Tech / form reminders: Any time you see an Insert Default button when completing a form, you should always click it; this will auto-fill the field. You’ll need to double check information that auto-fills is correct and edit if needed
Tenant Tech- updated forms Read Post »
announcements, maintenance, safety, seasonal reminders
Fall Into Action 2019
Fall is just around the corner, now is the time to review our Fall Into Action packet with your staff to start preparing for the changing season. Please review the attached 2019 packet which includes a maintenance checklist, maintenance uniform information, manager and maintenance log information, and more.
Fall Into Action 2019 Read Post »
announcements, human resources
ADP Personal Information Update
With Cambridge’s upgrade to the ADP payroll system, employees are now able to update their own personal information. To ensure that all employees information is up-to-date — including but not limited to Emergency Contact Information should this information ever be needed, please have each of your employees review their information and update anything that is
ADP Personal Information Update Read Post »
announcements, Training
Credit/Debit Card Instructions for Application Fees
Site managers, Just to confirm, we DO accept credit and debit cards for application fees in Yardi. (However, please note, we do NOT accept credit cards for security deposits because credit card transactions hit the operating bank account, not the security deposit bank account.) A brief summary of the process to accept a credit or
Credit/Debit Card Instructions for Application Fees Read Post »
announcements, maintenance
Letter from Hydropoint – Irrigation System – Upgrade
Some of you may have received a letter from Hydropoint or will soon receive one. This letter was sent out to properties where they have a Hydropoint irrigation controller equipment. Hydropoint is the manufacture of the irrigation equipment and in this letter it states that it’s necessary to upgrade the irrigation controllers due to the
Letter from Hydropoint – Irrigation System – Upgrade Read Post »
announcements
SCAM – Industrial Chem Labs Inc.
Please share this information with all onsite staff. Industrial Chem Labs and Services Inc. is NOT a vendor of Cambridge. This unscrupulous company has been making calls to our site managers once again. Their scam consists of calling and insisting on talking to a maintenance representative or manager and they insist their company is on
SCAM – Industrial Chem Labs Inc. Read Post »
maintenance, safety
Safety Reminder: Window Screens
As the days begin to warm up, windows will be open more often. Please make sure to prioritize maintenance requests to repair missing or loose window screens. These screens are very important for the safety of all residents, especially those living on upper floors. Thank you for your attention to this matter. For more information on
Safety Reminder: Window Screens Read Post »
maintenance, safety
Maintenance and Managers: Heat Safety and Prevention
During this time of year the heat can become dangerous if you aren’t making sure to hydrate. Maintenance staff (and quite a few managers as well) are out in the direct sunlight, or often sweltering in a vacant apartment during these hot days, and are at risk of dehydration and heat illness. With this in
Maintenance and Managers: Heat Safety and Prevention Read Post »
announcements
Resident Appreciation Event 2019
A reminder to managers that we would like you to host a Resident Appreciation Event during the first few weeks of August. We recognize that staff schedules may better allow a community event on a date of your choosing. Here are few ideas: Wine and cheese mixer Pool party Family Social night BBQ Ice Cream
Resident Appreciation Event 2019 Read Post »