Author: Admin

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Resident Notices

resident noticesGood Afternoon,

If and when you have exhausted your efforts in trying to collect a past due balance, get a patio back into compliance, encouraging an unauthorized resident complete an application etc. etc. etc. — you’re now requesting Cambridge to assist you by preparing a formal violation letter. The most common letter we prepare is known as a 30/14. This notice gives the household 14 days to remedy the violation or vacate in 30 days. If they remedy the violation within 14 days, their tenancy will continue. However, if a similar violation occurs within a 6 month time-frame, the household can be asked to vacate without the option to remedy. In these cases, the household can be legally required to vacate just 10 days after a the repeat offense and after they receive a follow-up notice from Cambridge..

In the event you have a household that has violated their lease agreement that’s extreme in nature, always involve your supervisor. Based on the seriousness of the violation, we may choose to handle the matter differently.

We’re asking for your assistance when submitting a ‘Request for Termination’. By following the steps below, this will allow Cambridge to respond to your request sooner and more effectively.

  1. Be sure to complete the ‘Request for Termination’ request found on ‘Tenant Tech’ and provide as many details as possible, preferably in chronological order
  2. Make sure to include all supporting documentation regarding the violation(s) which has (have) occurred
  3. This should be emailed or faxed to your Supervisor only. Once approved by your supervisor, a termination notice will be prepared. You should normally receive a response to your ‘Request for Termination’ documentation within 2-3 days. This response will often but not always be a Termination Notice forwarded to the household. If a response from the central office is not received within 5 business days, please follow up with your supervisor.

Be sure not to issue a subsequent violation notice from Tenant Tech’s e-forms program to a household at the same time you’re awaiting a Termination Notice from the central office. The 30/14 requested from the central office will be your final effort to correct a lease violation and should only be requested if you haven’t succeeded in-house by either visiting with the household or sending at least two violation letters.

For more information on violation letters, refer to your Operations Manual, Chapter 15.

If you have any questions, feel free to contact your supervisor.

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Coverage During Time Off

Sites,

Going forward, when requesting time off work for more than three (3) days, please include a coverage plan for your property in the Time Off request form in Kronos.

Please make sure you include the name of the employee(s) who will be covering for you during your absence. This information should be included in the comment section when requesting time off.  See Below:

Coverage during Time off

 

 

 

 

 

Please share this information with the rest of your staff so they are aware of this new request.

Call Jasmine Kwatra at 503-445-2793 or Chelsa Harper at 503-450-0248 with any questions.

Thank you again!

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Annual Paid Time Off Payout Reminder

To all eligible employees –

If you are interested in a PTO payout, please complete PTO Payout Request Form and fax it in by October 31, 2014.

A few things to remember:

  • Paid time off payout guidelines have changed.  Please read before completing your PTO Payout Forms
  • PTO Payout will be on your November 15th paycheck
  • Deadline for submitting your payout form is Friday, October 31st
  • Please fill out the form below if you would like a payout on your accrued PTO
  • Please share this information with your staff

 

PTO Payout Guidelines – click here

PTO Payout Request Form – click here

 

Please fax completed forms by October 31st to 503-546-7588. 

Have questions?  Contact:

Jasmine Kwatra – Human Resources
Direct: (503) 445-2793
Email: jkwatra@cambridgeres.com

 

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9 Most Common Powersite Transfer Opportunities

The Weekly and Monthly Powersite Transfers are a key part to running the property smoothly and effectively.  Please review these tips from the accounting team to ensure your powersite is processed correctly.

 

transfer1. Transferring Powersite on time allows accounting to stay on schedule and gets your mortgage, utilities, payroll and vendors paid on time.

  • Weekly transfers are due on Tuesdays
  • Month End transfer is due on the 3rd Tuesday of the month

 

2. Always Replace the previous week’s file.

  • Adding to the previous week’s file adds the current week to the previous week.

 

3. Please include the transfer amount in the e-mail.  That expedites the reconciliation process for accounting and gives you the opportunity to double check that you have attached the correct file.

 

4. Double check that you have included the current week BATCH.GLS file.

 

5. During the Month End transfer it is necessary for every AMSI user to be logged out except the person doing the Month End transfer.

  • Logging out must be done by pressing Enter on “Escape to DOS” in the main menu
  • Please do not click the “x” in the upper right hand corner of the window

 

6. Month End Reports MUST be printed before you run the Communicate With Home Office step.

 

7. Say YES to End of Month Transfer on the first screen on the Communicate With Home Office step.

 

8. Include all the files needed on the Month End Transfer – 3 files required:

  • BATCH.GLS
  • PACKEDPS.ZIP
  • APSDAT.DAT

9. At month end Powersite, you only run a Month End Transfer on the Month End week.  For Powersite, you do not do a weekly transfer on the last week.  This is a difference between BCL and Powersite.

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Superb Shopper Surveys!

Congratulations to the following employees who have received 90% or better on their shopper surveys!!

 

job-well-done1Brittany Baily
Hillview Ridge II

Napua Burch
Fawnbrook

Laura Vasquez
Orchard Village

Allie Hernandez
Washington Court

Barbara Giguere
Cedar Park

Mary Foster
Emerald Pointe

 

Great job and keep up the good work!

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Welcome New Employees!

welcomeWe would like to take a moment to recognize the employees who have recently  joined Cambridge.  Welcome to all of you and we are excited you are a part of the Cambridge Family.

  • Ashley Villalobos – Assistant Manager – Park at Emerald Village
  • William Sternberg – Porter – Fountain Park
  • Yesenia Velazquez – Assistant Manager – Fountain Park
  • Denyne Ditrich – Assistant Manager – Hamilton Park
  • Gabby Lenza-Herzberg – Guest Services – The Inn at Northrup Station
  • Jose Navarro – Guest Services – The Inn at Northrup Station
  • Mark Eades – Porter – Squire’s Court
  • Michael Granado – Maintenance Tech – Grove at Sunset Court
  • Francisco Lamadrid – Porter – The Hunt Club
  • Katherine Hudson – Assistant Manager – Seasons at Anderson
  • D’wayne Powell – Manager – Cedar Crest Townhomes
  • Jane Derosier – Manager – Glenwood Manor, Millwood Manor, and Briarwood Manor
  • Diane Sturtevant – Manager – Nyssa Manor
  • Richard Proctor – Key Keeper – Countrywood Manor
  • Corrina Seymour – Temporary Leasing Agent – The Springs
  • Ryan Miller – Porter – Sunrise Park
  • Shannon Johnson – Manager – Marsh Creek
  • Vicente Nunez – Maintenance Tech – Frishman Hollow and Henness Flats
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National Night Out!

National Night OutToday is National Night Out and we know many of you have fantastic events planned!

Remember to have your camera’s charged and ready to take photos of your community event!  After your event please email your photos along with a short blurb about your community’s involvement to mstuker@cambridgeres.com for the Recap Newsletter we create each year to highlight the festivities.

 

What is National Night Out?

National Night Out is a dedicated day for communities to host events that encourage and focus on crime and drug prevention.  Each event should be designed to heighten community awareness and strengthen neighborhood spirit as well as police-community partnerships.

For more information go online: http://www.natw.org/nno

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Are You Utilizing the Apartment Turnover Checklist?

lockDuring the summer months managing turnovers can be a challenge.  One tip for helping manage the seasonal increase in activity is to utilize the Apartment Turnover Checklist which can be found on eForms (#C038).

This checklist should be used for all of your turnovers and is designed to be a guide so you can make sure that everything has been completed prior to the next resident moving in.

Once the turnover work is completed the Site Manager inspects the apartment and the checklist should be filed in the Unit Maintenance File along with the pink copy of the Move-Out Inspection Worksheet.  It is important that both of these documents are filed here so they are easily accessible.

For more information on Turnover Process check out the Cambridge University section of this website.

 

 

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Superb Shopper Surveys!

Congratulations to the following employees who have received 90% or better on their shopper surveys!!

 

job-well-done1Sheri Engelgau
Hood Village

Dominique Nelson
The Grove at Sunset Court

Gerelyn Loucel
The Hunt Club

 

Great job and keep up the good work!