Cold Weather Preparedness

As we’ve been experiencing some cold weather in many of the areas in which we have properties, it’s time to take a few minutes to review our policies and practices for cold weather preparedness. As with so many things in life, and ounce of prevention is worth a pound of medicine. Or is that a ton of cure? Either way, preparing for cold weather is much more effective than responding to an emergency situation caused by the cold. 

So, without further ado, let’s talk about preparing for cold weather.

To begin, please remember that our position is that we do not use ice melt products of any kind. As effective as they can be at melting ice, this is one of those instances in which we believe the cons outweigh the pros. These products can be damaging to sidewalks, surrounding vegetation, the environment, and carpeting, when it’s tracked inside a unit. Although many manufacturers claim that their products are safe to use, both for the sidewalk itself and for the environment, when pressed, we have not been able to get a manufacturer to put that claim in the form of a written guarantee.

So, what do we do instead? 

Well, since we feel it is in the best interest of our properties, all sites are asked to use sand and/or pea gravel and physical snow removal as the primary and only means of combating icy and snowy sidewalks and stairwells. Now that the weather has turned colder in most areas, you should all make sure you’re properly stocked with sand and gravel. Bags can be purchased at your local Home Depot, and your property’s landscaper or snow removal company can often times deliver a larger amount of sand if you need more than a few bags. If you have the means to store a supply of sand or pea gravel in several locations around your property, it is always helpful to do so, as this way you’re not dragging heavy buckets of sand from one area to the next. Many sites use a standard Rubbermaid 32 gallon garbage can stored in an inconspicuous location to store the sand until it is needed.

As most of us are aware, freezing temperatures wreak havoc on plumbing systems. One of the unique properties of water is that it is one of the rare substances that actually expands as it freezes. This means the pipes that supply water to each of the fixtures in our buildings are at risk of becoming cold enough that the water inside will freeze. When this happens, the pressure of the water expanding inside the pipe can have enough strength to actually burst it open.  When the temperature warms up a bit, the frozen water thaws, causing water to gush out of the burst part of the pipe. Pipes that run along exterior walls are most vulnerable, but remember, often pipes run in the attic and under the building, too. As much as we try to prevent burst pipes, it happens every year at one or more of our properties. Fortunately, there are things each of us can do to help prevent this. 

Install styrofoam covers over your hose bibbs. These are available at your local Home Depot, and are an inexpensive way to help insure against frozen pipes. It’s recommended to install these on every hose bibb, even those that are frost free. 

Also, make sure all of your foundation vents are covered. Some have little flaps that you can close, others need to be covered with styrofoam inserts. Both the prefabricated inserts and sheets of styrofoam that can be cut to size can be purchased at your nearest Home Depot. 

Turn up the heat in vacant units, not too high, but not below 55 degrees. Open up the cabinets under the kitchen and bath sinks. If the temperatures gets below freezing, leaving both the hot and cold water running at a trickle can help keep the pipes from freezing.

Deliver “Freeze Warning” notices to each of your residents to help them understand what they can do to prevent freezing pipes in their units. This, in turn, will help reduce the chance of frozen pipes.

For those of you with pools, please make sure your pool pump is circulating 24 hours per day. When water is circulating in the system, it greatly reduces the chances of the water freezing.
Please make sure your shops are stocked with extra heaters, thermostats, and parts to repair heaters. If a resident reports an issue with the heat in their unit, it is considered a priority during cold weather. Make sure to address any report of a heater not working on a same day basis. It’s also a good idea to have a small quantity of radiant heaters, which are available at The Home Depot, to put in a unit that has a heating problem that cannot be fixed immediately. 

Make sure all on call maintenance personnel are mindful of the potential of this type of situation, and if you do suffer a no heat call or a frozen pipe, act immediately. A burst pipe can put forth water at an alarming rate, so be prepared to handle the emergency. Make sure your site has extra plumbing parts on hand, and keep the number for a plumber nearby, as well as a carpet extractor, in case they’re needed. 

And, last but not least, be careful. Slips and falls on ice are a very real danger. We have coworkers that are injured every year by falling on the ice and snow, and we want to make sure to minimize the chance of this happening. So, be mindful of your step when you’re outside during snowy or icy weather. It sound cliché, but our employees are truly Cambridge’s most important asset, and we don’t want anyone to get hurt. So, please be careful out there.

And if any of you have any questions about any of this, please don’t hesitate to contact your supervisor.

Fall Into Action 2019

Fall is just around the corner, now is the time to review our Fall Into Action packet with your staff to start preparing for the changing season. Please review the attached 2019 packet which includes a maintenance checklist, maintenance uniform information, manager and maintenance log information, and more.

Spring Into Action 2019

 

Hello Managers,

Please see the attached 2019 Spring Into Action  packet for more information on community clean up dates, the spring maintenance checklist, flag and uniform ordering, safety and wellness updates and much more! If you have specific questions regarding the your property’s community clean up, please contact your supervisor.

Happy Spring Cleaning!

Holiday Decorations

As we approach the final week of January 2019, the recent holiday season recedes further and further back in our rear view mirror.

As a general reminder, exterior holiday decorations may be installed 21 days before a holiday and must be removed within 10 days after the holiday.  In no case may decorations remain in place for more than 32 consecutive days.

Please walk your property and make note of any households that may need a reminder in this regard and follow up with each household accordingly.

Preventive Maintenance Inspections and Follow-Up Repairs

Managers,

As we prepare for the arrival of October, we realize that there are precisely three months remaining in calendar year 2018.  How did that happen!?

We wish to take this opportunity to N, B & P —  NAG, BEG and PLEAD,  with all sites to make sure they are achieving their Preventive Maintenance Inspection goals for the year.  To recap:

  • Inspect and Service All Units on a Pro-Active, Preventive Basis Twice Annually
  • All Turnovers Count as One Preventive Maintenance Inspection and Repair
  • Inspect Each Week Only The Number of Units You Can Services / Repair The Next Week
  • Generally:
    • Managers Deliver Notices
    • Managers or Maintenance Staff Complete Inspections (let’s use the correct form from Tenant Tech)
    • Maintenance Staff Returns to Complete Repairs
  • Stay On A Schedule; For Example:
    • Inspect Mid-Week
    • Service The Next Week
    • Inspect Mid-Week, Week Three
    • Service Mid-Week, Week Four
  • Always, Always, Always Make Sure To Report Your Progress on your Weekly and Monthly Reports

Thank you!

Fall Into Action 2018

 

Hello Managers,

Fall is just around the corner, now is the time to review our Fall Into Action packet with your staff, and start preparing for the changing season. Please review the attached 2018 Fall Into Action packet which includes a fall maintenance checklist, fall maintenance uniform order information, maintenance and manager log information, and more.

It’s time to start preparing for Fall!

4th of July Reminders

Hello Managers,

With the approach of the holiday weekend we have attached a couple of helpful flyers for you to utilize. Please remember that fireworks are not permitted on sites in our effort to keep the community and residents safe.

FIREWORKS

Also, many of you will experience high volume of questions regarding rent payment. The holiday does not affect the policy we have in place and rent is still due on the 1st with a 4 day grace period.  If a resident is unable to personally hand you their rent check they should all be aware of the drop box on site they can use to submit their payment.

RENT REMINDER

As always, communicating with your residents in advance can prevent a lot of confusion or frustration on everyone’s behalf.

Thank you and we hope you all have a safe and happy holiday!

 

Spring Clean Up Begins Today!

Hello Site Management Staff,

Company- wide resident “Spring Clean-Up” kicks off today! Each community will participate by providing drop boxes for residents to use if they’d like to clean up their homes or to dispose of large items that would ordinarily not be allowed in the dumpster areas.

Drop boxes should remain in place until at least Tuesday, April 10th.

Below you will also find some guidelines when placing your boxes…

  • Be aware of local fire codes as well as parking when arranging the location of your drop box.
  • Your drop box should be 30 yards for every 75-100 units on your property.
  • Keep in mind the layout of your property. If residents would be more likely to participate as a result of having a few, somewhat smaller drop boxes located throughout the property than one, larger inconveniently located drop box, give this some consideration.

Please contact your supervisor should you have any additional questions.

Thank you all for your hard work,

The Central Office Team

Spring Into Action 2018

Hello Managers,

Please see the Spring Into Action 2018 packet for information on community clean up dates, the spring maintenance checklist, flag and uniform ordering, safety and wellness updates and much more! If you have specific questions regarding the your property’s community clean up, please contact your supervisor. Happy Spring Everyone!

Cold Weather Preparedness

Hello Managers,

As we’ve been experiencing some cold weather in many of the areas in which we have properties, it’s time to take a few minutes to review our policies and practices for cold weather preparedness. As with so many things in life, and ounce of prevention is worth a pound of medicine. Or is that a ton of cure? Either way, preparing for cold weather is much more effective than responding to an emergency situation caused by the cold.

So, without further ado, let’s talk about preparing for cold weather.

To begin, please remember that our position is that we do not use ice melt products of any kind. As effective as they can be at melting ice, this is one of those instances in which we believe the cons outweigh the pros. These products can be damaging to sidewalks, surrounding vegetation, the environment, and carpeting, when it’s tracked inside a unit. Although many manufacturers claim that their products are safe to use, both for the sidewalk itself and for the environment, when pressed, we have not been able to get a manufacturer to put that claim in the form of a written guarantee.

So, what do we do instead?

Well, since we feel it is in the best interest of our properties, all sites are asked to use sand and/or pea gravel and physical snow removal as the primary and only means of combating icy and snowy sidewalks and stairwells. Now that the weather has turned colder in most areas, you should all make sure you’re properly stocked with sand and gravel. Bags can be purchased at your local Home Depot, and your property’s landscaper or snow removal company can often times deliver a larger amount of sand if you need more than a few bags. If you have the means to store a supply of sand or pea gravel in several locations around your property, it is always helpful to do so, as this way you’re not dragging heavy buckets of sand from one area to the next. Many sites use a standard Rubbermaid 32 gallon garbage can stored in an inconspicuous location to store the sand until it is needed.

As most of us are aware, freezing temperatures wreak havoc on plumbing systems. One of the unique properties of water is that it is one of the rare substances that actually expands as it freezes. This means the pipes that supply water to each of the fixtures in our buildings are at risk of becoming cold enough that the water inside will freeze. When this happens, the pressure of the water expanding inside the pipe can have enough strength to actually burst it open.  When the temperature warms up a bit, the frozen water thaws, causing water to gush out of the burst part of the pipe. Pipes that run along exterior walls are most vulnerable, but remember, often pipes run in the attic and under the building, too. As much as we try to prevent burst pipes, it happens every year at one or more of our properties. Fortunately, there are things each of us can do to help prevent this.

Install styrofoam covers over your hose bibbs. These are available at your local Home Depot, and are an inexpensive way to help insure against frozen pipes. It’s recommended to install these on every hose bibb, even those that are frost free.

Also, make sure all of your foundation vents are covered. Some have little flaps that you can close, others need to be covered with styrofoam inserts. Both the prefabricated inserts and sheets of styrofoam that can be cut to size can be purchased at your nearest Home Depot.

Turn up the heat in vacant units, not too high, but not below 55 degrees. Open up the cabinets under the kitchen and bath sinks. If the temperatures gets below freezing, leaving both the hot and cold water running at a trickle can help keep the pipes from freezing.

Deliver “Freeze Warning” notices to each of your residents to help them understand what they can do to prevent freezing pipes in their units. This, in turn, will help reduce the chance of frozen pipes.

For those of you with pools, please make sure your pool pump is circulating 24 hours per day. When water is circulating in the system, it greatly reduces the chances of the water freezing. During the coldest weather, turning on your pool heater to it’s lowest setting will also keep the pipes from freezing. Please remember to turn the heater back off when temperatures rise back to normal.

Please make sure your shops are stocked with extra heaters, thermostats, and parts to repair heaters. If a resident reports an issue with the heat in their unit, it is considered a priority during cold weather. Make sure to address any report of a heater not working on a same day basis. It’s also a good idea to have a small quantity of radiant heaters, which are available at The Home Depot, to put in a unit that has a heating problem that cannot be fixed immediately.

Make sure all on call maintenance personnel are mindful of the potential of this type of situation, and if you do suffer a no heat call or a frozen pipe, act immediately. A burst pipe can put forth water at an alarming rate, so be prepared to handle the emergency. Make sure your site has extra plumbing parts on hand, and keep the number for a plumber nearby, as well as a carpet extractor, in case they’re needed.

And, last but not least, be careful. Slips and falls on ice are a very real danger. We have coworkers that are injured every year by falling on the ice and snow, and we want to make sure to minimize the chance of this happening. So, be mindful of your step when you’re outside during snowy or icy weather. It sound cliché, but our employees are truly Cambridge’s most important asset, and we don’t want anyone to get hurt. So, please be careful out there.

If you have any questions, please don’t hesitate to contact Scott Busch at sbusch@cresapts.com.