Assemble all paperwork according to the Move-Out Envelope (available to order from B&B Print Source) Assemble all paperwork from the resident(s) file in the order listed on the move-out envelope. Do not seal the envelope.
If the resident owes a balance, the Resident copy of the SODA is mailed directly from the site office to the Resident. All other paperwork is placed in Move-Out Envelope and mailed to Site Employee Resource Center.
If the resident is due a refund, the Resident copy is placed in the envelope along with all other paperwork and mailed to Site Employee Resource Center. The Site Employee Resource Center will then mail the Resident copy along with the refund check.
Move-outs will result in either the resident owing the property a balance or the resident will be due a refund of their deposit. Never both.
