Move Out Charges Disputes
If the former resident disagrees with the amounts listed on the SODA, they should be encouraged to put their dispute in writing. This dispute letter should be forwarded to the site management office.
After the site manager receives the dispute letter, they’ll need to gather the necessary documentation (i.e. copies of receipts, photos or file notes), prepare a draft response to the former resident, and forward all information to their Property Supervisor for review.
After the documents are reviewed, the site manager and property supervisor will coordinate the mailing of the final, approved response to the former resident.