Best Practices

Site Office Appearance

It is important to maintain the highest level of office appearance and organization in order to project a professional image to our residents and prospective residents at all times. The following standards must be implemented at all times.

  • The site office and restrooms should be cleaned on a daily basis.
  • Required signs and postings should be up to date.
  • Brochures and floor plans should be on hand for all prospective residents.
  • All leasing forms should be readily available at all times.
  • All resident files should be put away in their proper place at the end of each day.
  • All leasing areas and desks should be free of clutter at all times.
  • Make-Ready Boards and other “confidential” operational items should not be visible to residents or prospective residents.
  • Absolutely no smoking is permitted in any office or outside the front door.
  • Emergency contact numbers should be available to all on-site staff members.

 

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