Don’t take chances – don’t go after dark (even if it’s your annual haunted Halloween tour), don’t take anyone who is acting oddly, and always keep the unit door open with you in between the door and your guest.
Ask for identification – get a driver’s license or other official identification and leave it in the site office. Take a driver’s license, passport or other governmental issued identification document from the prospect and leave it in the office. All prospects must be treated equally and be required to present identification without exception. All staff at the property must strictly adhere to this policy. The photo identification policy must be posted in the office.
Tell someone – notify a fellow employee of where you’ll be going and for how long.
Apartments should not be shown after dark.
Keep the apartment door open during the tour by flipping the deadbolt with the door open or use the door stop.
Position yourself between the prospect and the door – don’t walk ahead into bedrooms, bathrooms or other areas where you could be cornered.
Keep groups of people together.
Be aware of body language – Employees are instructed not to show apartments to prospects who are exhibiting erratic or hostile behavior.
